We are proud to call ourselves "small but savvy," a self-assessment that speaks to the street smarts we've acquired in over 20 years of meeting the marketing communications needs—and exceeding the expectations—of our clients. At the same time, we are known to be both big picture strategic thinkers and detail-oriented "roll your sleeves up" workers, a split promotional personality of sorts that has served us and our clients well.

It all starts with being a good listener and hearing what people say—or don't say. That most basic of skills is the foundation of our approach to client service; we ask the right questions in order to secure the answers and insights we need to chart our course correctly. And by making—and maximizing—each interaction as a learning opportunity, we are able to anticipate or at least react strategically to client changes or external developments that impact our direction.